The perfect salesman?

We have seen AI being capable of replacing various jobs, especially around manual stuff that's easy to automate. Jobs involving relationship building and emotional intelligence have been out of the radar as AI struggles to mimic emotions. Could that soon be overtaken by reality, and jobs including sales be in jeopardy?

William Liu

8/1/20251 min read

a group of white robots sitting on top of laptops
a group of white robots sitting on top of laptops

AI is transforming sales, but can it truly replace the human touch that closes deals and builds trust?

You may have seen videos of AI voicebots making cold calls—handling objections, responding with empathy, and scheduling follow-ups without missing a beat. It's tempting to think we've found the perfect salesperson: fearless, tireless, and immune to rejection.

But let's not get carried away. Most of us can sense when we're talking to a machine, and that realization can be a turn-off. Even if an AI voicebot successfully qualifies a lead, how will it nurture that relationship, read unspoken cues, or build genuine rapport?

There's no doubt AI is changing the sales landscape. We need these tools to stay competitive. But AI can't replace the empathy, intuition, and connection that only humans bring to the table. The best approach? Use AI to handle repetitive tasks, assist with on-call coaching, and track progress—so your sales team can focus on what matters most: building relationships and closing deals.